HomeGrown Subscription Terms & Conditions

Last updated: September 2026

These Subscription Terms & Conditions (“Subscription Terms”) apply to subscription services provided by HomeGrown Incorporated FZ LLC (“HomeGrown”, “we”, “us” or “our”) through homegrown.ae.

By purchasing a HomeGrown subscription, you agree to these Subscription Terms, together with our general Terms of Service and other applicable policies.

1. The HomeGrown Subscription

A HomeGrown subscription provides you with the use of a HomeGrown 3-Level Smart Garden, together with pre-seeded growing pods, plant nutrients, maintenance and other services according to your selected subscription plan.

The Smart Garden is provided for your use for the duration of your active subscription and remains the property of HomeGrown at all times.

All subscription prices stated on our website are inclusive of applicable UAE VAT unless otherwise stated.

2. Subscription Plans

Sprout — AED 199/month

The Sprout subscription includes:

• HomeGrown 3-Level Smart Garden
• Free UAE delivery and professional installation
• Space to grow up to 45 plants
• 45 pre-seeded pods to get you started
• 15 pre-seeded growing pods per month thereafter
• Your choice from our available seasonal selection of pods
• All required plant food and nutrients
• One HomeGrown maintenance visit per month
• Garden health check during each visit
• Growing guidance and support
• HomeGrown Grow Guarantee

Sprout Pod Rollover

Unused pods from the 15-pod monthly allocation may roll over into the following subscription period.

Your accumulated monthly pod allowance is capped at a maximum of 30 pods at any time. Once your available balance reaches 30 pods, no additional pods will accumulate until your balance falls below the cap.

For example, if you do not use your 15-pod monthly allocation, you may have 30 pods available following the next month's allocation. If none are used, your balance remains capped at 30 rather than increasing to 45.

The initial 45 pods supplied when your Smart Garden is installed are separate from this monthly rollover allowance.

Unused pod allowances have no cash value, cannot be exchanged for credit or refunds and expire when your subscription ends.

Grow — AED 249/month

The Grow subscription includes:

• HomeGrown 3-Level Smart Garden
• Free UAE delivery and professional installation
• Space to grow up to 45 plants
• 30 pre-seeded growing pods per month
• Your choice from our available seasonal selection of pods
• All required plant food and nutrients
• Two HomeGrown maintenance visits per month
• Garden health and system checks
• HomeGrown Grow Guarantee
• Direct WhatsApp growing support
• Help choosing what to grow based on how you cook

The monthly Grow pod allocation does not roll over into future subscription periods unless otherwise agreed by HomeGrown.

Flourish — AED 449/month

The Flourish subscription includes:

• HomeGrown 3-Level Smart Garden
• Free UAE delivery and professional installation
• Space to grow up to 45 plants
• Unlimited pre-seeded growing pods for reasonable household use
• Your choice from our available seasonal selection of pods
• All required plant food and nutrients
• Weekly HomeGrown gardener visits
• Complete garden and system maintenance
• Plant replacement and garden refreshing
• Garden cleaning and upkeep
• Dedicated HomeGrown gardener
• Priority WhatsApp support
• Help planning what to grow based on your preferences
• Ongoing garden optimisation

The unlimited pod benefit is intended for reasonable household growing use within the Smart Garden supplied as part of your subscription. It does not permit commercial use, resale, redistribution or stockpiling of pods.

HomeGrown reserves the right to apply reasonable limits where pod requests materially exceed the genuine growing requirements of the subscribed Smart Garden.

3. Minimum Subscription Period

All HomeGrown subscriptions have a minimum initial subscription period of one month.

After the initial one-month period, your subscription automatically renews for successive monthly periods until cancelled.

There is no longer-term minimum commitment after your first month.

4. Billing and Automatic Renewal

Your first subscription payment is charged when you place your order.

Your subscription will then automatically renew each month, with the recurring subscription payment charged to your selected payment method on the same calendar date as your original purchase, or as close to that date as reasonably possible where that date does not exist in a particular month.

Your recurring billing date is based on your purchase date, rather than your installation date.

By purchasing a subscription, you authorise HomeGrown and its payment providers to automatically charge the applicable recurring subscription fee to your selected payment method until your subscription is cancelled.

5. Delivery and Installation

Delivery and professional installation of your Smart Garden are included in your subscription throughout the United Arab Emirates, subject to reasonable accessibility and service availability.

HomeGrown aims to deliver and install your Smart Garden within two days of purchase, subject to your availability, location, property access and circumstances outside HomeGrown's reasonable control.

You must provide:

• a suitable indoor location for the Smart Garden;
• access to a functioning electrical wall socket close to the installation location; and
• reasonable access to the property for delivery and installation.

HomeGrown may decline or postpone installation where the proposed location is unsafe, inaccessible or unsuitable for the proper operation of the Smart Garden.

If HomeGrown determines that we are unable to fulfil or install your subscription, you will receive a full refund of the subscription payment made.

6. Cancelling Your Subscription

You may submit a request to cancel your subscription at any time.

Cancellation takes effect at the end of your current paid monthly billing period.

For example, if your billing date is the 5th of each month and you request cancellation on the 25th, your subscription will remain active until the 5th of the following month. You will not be charged for another month.

Once a monthly billing period has begun and the applicable subscription payment has been processed, that month's payment is non-refundable and will not be prorated solely because you choose to cancel during that billing period.

You will continue to receive the services included in your subscription until the end of your current paid billing period.

Cancellation requests can be submitted using the contact details provided on homegrown.ae.

7. Smart Garden Ownership

The HomeGrown 3-Level Smart Garden and its supplied equipment remain the property of HomeGrown Incorporated FZ LLC at all times.

Payment of subscription fees does not transfer ownership of the Smart Garden to you.

You may use the Smart Garden while your subscription remains active but may not sell, transfer, dispose of, materially modify or otherwise claim ownership of the Smart Garden or its supplied components.

8. Collection Following Cancellation

When your subscription ends, HomeGrown will arrange collection of the Smart Garden.

Collection following cancellation is free of charge.

HomeGrown will normally arrange collection within seven days following the end of your subscription.

You must provide HomeGrown with reasonable access to the property to collect the Smart Garden and its supplied components.

Until collection has been completed, you must take reasonable care of the Smart Garden and keep it available for collection.

9. Damage, Loss and Misuse

Normal wear and tear resulting from reasonable use of the Smart Garden is covered by your subscription.

If the Smart Garden or any supplied component is damaged, lost or rendered unusable as a result of misuse, negligence, unauthorised modification, deliberate damage or other treatment beyond reasonable use, HomeGrown reserves the right to charge the reasonable cost of repair or replacement.

Any such charge will be limited to a maximum of AED 800.

You should notify HomeGrown promptly if the Smart Garden becomes damaged or develops a fault.

10. Technical Faults

If the Smart Garden, lighting, pump or another supplied component develops a technical fault through normal use during an active subscription, HomeGrown will repair or replace the affected component at no additional charge.

This does not apply where the fault or damage results from misuse, negligence, unauthorised modification or failure to follow reasonable operating and care instructions provided by HomeGrown.

11. HomeGrown Grow Guarantee

Pre-seeded pods supplied under an active HomeGrown subscription are covered by our Grow Guarantee.

If a supplied pre-seeded pod fails to germinate, HomeGrown will replace the affected pod at no additional charge.

The Grow Guarantee applies provided that the Smart Garden has been operated in accordance with HomeGrown's reasonable care instructions and maintained in suitable indoor growing conditions.

Plants are living products and their subsequent development can be affected by temperature, light, water, environmental conditions and customer care.

The Grow Guarantee therefore covers failure to germinate but does not guarantee the continued survival, appearance, growth rate, size, yield or successful harvest of every plant after germination.

12. Pod Selection and Availability

Customers may choose their pods from HomeGrown's seasonal selection available at the time of fulfilment.

The availability of individual herbs, greens and other varieties may change throughout the year, and HomeGrown cannot guarantee the continuous availability of a particular variety.

If a selected variety is unavailable, HomeGrown may offer or provide an appropriate substitute from the available selection.

13. Customer Responsibilities

To help maintain the health and operation of your Smart Garden, you are responsible for:

• keeping the Smart Garden connected to power and operational;
• maintaining sufficient water in the system as instructed by HomeGrown;
• keeping the Smart Garden indoors in suitable growing conditions;
• following reasonable operating and plant-care instructions provided by HomeGrown;
• not modifying or dismantling the Smart Garden or its components; and
• providing reasonable access for scheduled HomeGrown maintenance visits.

Plant food and nutrient servicing is provided by HomeGrown as part of your subscription. Customers are not expected to independently manage nutrient dosing unless specifically instructed by HomeGrown.

Failure to follow reasonable care requirements may affect plant performance and eligibility for replacement under the Grow Guarantee.

14. Maintenance Visits

Maintenance visits are provided according to the frequency included with your selected subscription plan.

HomeGrown will work with you to arrange suitable visit times, and you must provide reasonable access at the agreed time.

If you need to change an appointment, please provide reasonable advance notice. HomeGrown will endeavour to reschedule the visit subject to availability.

Repeatedly missed maintenance visits or visits that cannot be completed because HomeGrown is unable to access the Smart Garden do not accumulate or roll over into future subscription periods.

15. Subscription Pauses

HomeGrown subscriptions cannot currently be paused.

If you no longer wish to maintain an active subscription, you may cancel in accordance with Section 6.

16. Moving Home and Relocating the Smart Garden

If you move home or wish to relocate your Smart Garden to another property, please contact HomeGrown to arrange the relocation.

Relocations should be arranged with HomeGrown at least two weeks in advance.

The availability and cost of relocation will depend on the location and requirements of the move and will be confirmed by HomeGrown.

Where less than two weeks' notice is provided, an additional AED 100 short-notice relocation fee may apply.

Customers should not undertake significant relocation or dismantling of the Smart Garden without first contacting HomeGrown.

17. Failed Payments

If a recurring subscription payment fails, HomeGrown may attempt to process the payment again.

If payment remains outstanding, HomeGrown reserves the right to temporarily suspend pod deliveries, maintenance visits and other subscription services until payment is received.

If payment remains unresolved, HomeGrown may terminate the subscription and arrange collection of the Smart Garden.

Any valid outstanding amounts owed to HomeGrown remain payable following suspension or termination.

18. Changing Your Subscription Plan

Customers may request to upgrade or downgrade between available HomeGrown subscription plans.

Unless otherwise agreed with HomeGrown, changes to your plan will take effect from the next monthly billing cycle.

From that date, the price, pod allocation, maintenance frequency and other benefits associated with the new plan will apply.

19. Changes to Subscription Prices

HomeGrown may change the price of a subscription by providing affected customers with at least 30 days' advance notice.

If you do not wish to continue your subscription at the new price, you may cancel your subscription before the new price becomes applicable.

Continuing your subscription after the notified effective date constitutes acceptance of the new subscription price.

20. Plant Performance

Plants are living products and natural variation in germination, growth, appearance and yield is expected.

Factors outside HomeGrown's direct control, including indoor temperature, lighting conditions, water levels, power interruptions, customer care and other environmental conditions, may affect plant performance.

Except for the Grow Guarantee described in Section 11 and the additional plant replacement services expressly included with the Flourish plan, HomeGrown does not guarantee that every plant will reach maturity, achieve a particular size or produce a particular yield.

21. Suspension or Termination by HomeGrown

HomeGrown reserves the right to suspend or terminate a subscription where reasonably necessary, including in cases of:

• persistent non-payment;
• serious or repeated misuse or damage of HomeGrown equipment;
• refusal to provide reasonable access necessary to maintain or recover HomeGrown equipment;
• fraudulent or unlawful use of the subscription or equipment; or
• a material breach of these Subscription Terms.

Where reasonably possible, HomeGrown will provide notice and an opportunity to resolve the issue before terminating the subscription.

Following termination, HomeGrown may arrange collection of the Smart Garden in accordance with these Subscription Terms.

22. Changes to These Subscription Terms

HomeGrown may update these Subscription Terms from time to time to reflect changes to our services, operations, subscription plans or applicable legal requirements.

Where a change materially affects an existing customer's subscription, HomeGrown will provide reasonable advance notice.

Any changes will not affect rights that have already accrued under applicable law.

23. Applicable Law and Consumer Rights

These Subscription Terms are governed by the applicable laws of the United Arab Emirates.

Nothing in these Subscription Terms is intended to exclude, restrict or otherwise affect any consumer rights or remedies that cannot lawfully be excluded or restricted under applicable UAE law.

24. Contacting HomeGrown

For subscription support, cancellation requests, relocation requests, maintenance enquiries or other questions regarding your subscription, please contact HomeGrown using the contact details provided on homegrown.ae.

HomeGrown Incorporated FZ LLC
United Arab Emirates